Sharing Arrive’s move with your clients
Share the new address with them now!
Send a reminder text or email the week before
Let them know we’ll have someone at the old location the week of the move in case anyone forgets
Remind them the new spot is just three blocks away! No stress.
Everything your clients love + an even better space
We’ve got some details and helpful tips for you as you share about Arrive’s move with your clients. We know you’re going to have a great experience with our expanded platform and new location – and we want to help ensure your clients will, too!
Remember: We’re keeping everything we all love about our trend-setting space, but we’re adding even more to give them everything they need for wellness. +
Remind your clients – Wellness is better here
They come here to arrive to their best self. Working together with you, our wellness pros, we become a home away from home for New Yorkers seeking to level up – their self-care, their fitness, their health, their wellness.
What to share with your clients
Help them get the message! → Our new location has everything they love about their fitness home but in an even better setting.
We are excited to have:
An easier commute (for most!). The new studio is just three blocks away, and central to dozens of public transit and commuting options. Show your clients how easy it is to get here using Google Maps!
A neighborhood full of perks. Le Pain Quotidien or Pret a Manger for coffee/treats, Sweetgreen + others for bites, and a local park for relaxing or gathering.
Expanded space with more room + equipment. For trainers/Pilates, we have a turf with sleds, rower, bike, and ladder barrel. For Therapists & Massage, we have new rooms with natural light and sound barriers.
A spacious room for small group classes, events, and workshops. Mention to your clients if you plan to teach anything in the future!
The same beautiful aesthetic, updated for 2023 and beyond
How not to share with your clients
Change is hard, even when it’s a good change. But we’ve found that helping our clients is all about how we share the news.
We’ve made a few mistakes on this before! Learn from our mistakes and maybe don’t say it like this:
“I know it's further away, and you probably won't want to come.” It’s only three blocks away, and for most of our clients, it’s actually easier to get to.
“I don't know if you're going to like the space.” If they like the current space, the new one is even better. There’s more room, more light, more equipment, and everything they love is coming with us.
“It's the same as here, only…” This can seem like a great way to set clients at ease, but it misses out on the opportunity to tell them we’re getting better.
“It’s a change” / “We've been through a lot” / “It makes me nervous and anxious.” We love honesty and vulnerability here. But for your clients, sharing anxiety about the move likely won’t help them feel good about their wellness practice.
Now is a great time to start sharing with your clients about the new location coming this Fall. Let them know that they’ll be the first to hear when the date is finalized.
In the meantime, please let us know what kinds of updates you’re looking for about the move. What do you want to know? What do your clients want to know?
What’s New?
Share the following exciting highlights with your people.
+ Better location for wellness
We’re still in the heart of Manhattan – a plant-drenched oasis just steps from major transportation hubs like Penn Station, 28th and 34th street subway stops, the PATH train, and several Citibike docks. The neighborhood also has premium food choices and a beautiful park. It’s just three blocks from where we are now!
+ Intentionally designed fitness space
Our new location has double the space and is thoughtfully designed to help achieve high-quality, focused sessions. Every room has windows with natural light and sound panels to give you an ultra-private experience when you need it, plus intentionally crafted public spaces to connect with others when you want. Our plant wall is coming, too!
+ Equipment and features
We’re adding to our personal training and pilates equipment, including a turf with sleds, rower, bike, and ladder barrel. Our new space includes more showers, changing rooms, and bathrooms. We also have a dedicated classroom and event space so your clients can bring friends along.
+ Customer Experience
Our team loves working with wellness clients and is here to handle all their questions, concerns, and needs. We partner with you as the Wellness Pro to ensure every client arrives to their best self.
Refer a Pro in September & earn $1,000
Know a fellow Pro ready to Arrive at our new studio? Only in September: receive double the referral bonus once a Pro you refer books their first 24 sessions.