ON DEMAND PACKAGE FAQs
How does the 24-pack work?
Sessions purchased via the 24-pack are converted to an Account Credit due to the variety of appointment types we offer.
You can purchase 24-packs directly through the Mindbody online store by signing in to the Arrive client portal and clicking “online store” then selecting contracts/packages. Choose the “12 session package” option from the drop down box then click on “make payment” to charge the card on file.
As booked sessions are completed they will be deducted from your total balance.
FAQs:
How do I check how many remaining sessions I have left?
Log-in to your Mindbody account through the Arrive client portal on a web browser to see both purchase history and your account balance.
Simply click on “Account,” located at the top right of your dashboard, to view dates of purchase, prior visits, and remaining account balance.
Why is there an “account credit” rather than “# of sessions" for the package?
Because Arrive offers multiple disciplines and a variety of session times. Purchased packages are converted into a simple account credit. For example: a package of 12 sessions equals a $420 account credit. Working with Mindbody, this is the best way to account for 24 packs.
Can I see my account balance on my phone?
Yes, via web browser. While Mindbody does not currently have an option to view account balances on their app, you CAN view your account balance and visit history via website at any time. On the mobile app you are also able to see both past and upcoming visits.
What if my account balance doesn’t seem to match my visit history?
If you feel there are any discrepancies in your account balance or visit history, please contact a member of the CX Team at the front desk and we will gladly provide you a detailed statement so you can verify records.
My receipt says I’ll be enrolled in an “auto-pay” every 3 months…am I going to be automatically charged?
No. We’ve set the number of auto-pays to zero, however Mindbody doesn’t allow removal of their auto-generated language with these receipts. Please note: you will not be automatically charged, as the clause at the bottom of the receipt also states.
As soon as MindBody enables removal of generic auto-pay language, we will update it. We’re also happy to show you your account details in MindBody to verify there are zero future automatic payments generated with 24-pack purchases.
How will I know if I’m running low on sessions?
Log-in to Mindbody on a web browser to check sessions or remaining account credit. Once you have 3 or fewer sessions left, a Team member can kindly remind you at the studio.